Frequently Asked Questions (FAQs)

1. What is the store return policy?

We offer a 30-day return policy for eligible items. To be eligible for a return, the item must be in its original condition, unused, and with all tags or labels still attached. Please note that shipping costs are non-refundable.

2. What items can I return?

You can return items that are unused, unwashed, and with all tags attached. Some items that are not eligible for return include lingerie, swimwear, earrings, and perishable items for hygiene and safety reasons.

3. How do I start the return process?

To return an item, contact our customer support team via email at [email protected] or use the contact page on our website. Please include your order number, the item you are returning, and the reason for your return. Our support team will provide you with a return confirmation number and detailed instructions.

4. When will I receive my refund?

Once we have received and verified your return, your refund will be processed via the original payment method. Please allow up to 30 business days for the refund to reflect in your account, depending on your bank or payment service’s policies.

5. Can I cancel an order after it has been placed?

You can cancel your order within 24 hours of placing it before we begin processing it. To cancel your order, please email your cancellation request with your order number to [email protected].

6. What is the processing and delivery time?

Order processing time is typically 1-3 business days, excluding weekends and holidays. International shipping usually takes 7-15 business days, depending on your location.

7. How much does shipping cost?

We apply a flat shipping fee of $6.99 for all orders. This fee will be displayed during checkout before the order is completed.

8. What should I do if my order is damaged or lost?

If your order is damaged or lost in transit, please contact us immediately. We will work with the carrier to correct the problem and arrange a refund or replacement.

9. What am I responsible for if the shipping address is incorrect?

If the package is returned due to an incorrect shipping address, you will be responsible for any additional shipping costs to resend the package. Please double-check the shipping address when placing your order.